Creating a form allows residents to submit requests or information directly through your government website. Only authorized users should create new forms, as incorrect configuration can cause submissions to be lost. These basic steps apply no matter what form tool you’re using.
Confirm:
You are authorized to create forms.
The department supervisor has approved the form.
You understand where submissions should be sent.
You know what information must be collected.
Avoid creating duplicate forms if one already exists.
In the WordPress Dashboard:
Click the Forms section (name may vary depending on your form plugin).
Click Add New.
Use a descriptive title.
Good examples:
Public Records Request Form
Code Enforcement Complaint Form
Parks Facility Reservation Request
Avoid vague titles like:
Contact Form 2
Form Test
Clear naming improves organization.
Include fields such as:
Full Name
Email Address
Phone Number (if needed)
Description of Request
Department Selection (if applicable)
Only collect information that is required.
Avoid collecting sensitive data unless absolutely necessary.
Required fields ensure you receive the minimum information needed to respond.
Common required fields:
Name
Description of request
Do not overuse required fields.
Set the notification email to the correct department address.
Verify:
Email address spelling
Subject line clarity
Message formatting
Test submission before publishing.
After submission, residents should see a message such as:
“Your request has been received. A department representative will respond within 3 business days.”
Clear confirmation builds trust.
Before publishing:
Submit a test entry.
Confirm email delivery.
Verify formatting.
Check mobile functionality.
Never publish without testing.
Creating a new form requires:
Proper authorization
Clear naming
Minimal necessary data collection
Accurate notifications
Thorough testing
Well-built forms improve service delivery and accountability.